The Case for Political Leaking in Modern Government
Alastair McCapra argues that strategic leaking helps policy-making and public understanding in the digital age, challenging outdated parliamentary traditions. Read the analysis.
Category : Search result: customer communication
Voice Note Fatigue Hits UK as Etiquette Rules Emerge
Britons now send an average of 58 hours of voice notes annually, but 62% of recipients report 'voice note fatigue'. Debrett's advises keeping messages under two minutes. Discover the new social etiquette.
Work crush leads to revived sex life for lesbian couple
Verity and Darya, a couple for 20 years, transformed their stagnant sex life after an infatuation forced them to confront long-hidden desires and differences. Discover their journey.
Disabled bay painted around parked car, driver fined
A London musician was issued two parking fines after council workers painted a disabled bay around his legally parked Audi in Croydon. He calls it 'madness' and 'bullying'.
What Britons Would Write in a Final Letter
A poignant new project reveals the profound and personal messages people would leave in a 'very last letter'. Discover the common themes of love, regret, and hope.
Man not told he was terminally ill, investigation finds
A father of seven died without knowing his true prognosis after hospital failings. The health ombudsman found a 'worrying lack of accountability'. Read the full investigation.
Thames Water complaints surge 75% amid £20bn debt crisis
Thames Water reveals a 75% surge in complaints as it negotiates a bailout to tackle its £20bn debt. Read the latest on the utility giant's financial struggle.
Typography Pioneer Michael Twyman Dies Aged 91
Professor Michael Twyman, founder of Reading University's Department of Typography & Graphic Communication, has died. Discover his legacy in design education.
What patients truly want from their surgeons
A new study reveals patients seek empathy and shared decisions from surgeons, not just technical skill. Discover why holistic care is crucial for patient outcomes in the UK.
Elderly left in cold by faulty energy meter and poor service
An elderly woman in Stafford was left without heating due to a faulty British Gas prepayment meter, highlighting systemic customer service failures across UK energy suppliers, including billing errors and threats to minors.
Buddhist Guidance for Difficult Holiday Conversations
Discover how Buddhist principles of 'wise speech' can help you navigate challenging family discussions this festive season with courage and care. Learn to speak difficult truths constructively.
Therapist Reveals 5 Phrases to Avoid With Parents
A therapist explains why 'therapy speak' can damage family relationships and offers gentler alternatives for setting boundaries and communicating emotions effectively.
Banking helpline nightmare for the 'befuddled'
Guardian columnist Tim Dowling recounts his frustrating ordeal with a bank helpline that mistakenly identified him as elderly and confused. A cautionary tale for anyone navigating automated customer service.
Six ways to fight loneliness when you're busy
Discover six practical strategies to overcome loneliness and improve social connections, even with a packed schedule. Learn from Don Martin's research and real-life experiments.
Teens Challenge Australia's Social Media Ban
Two 15-year-olds launch a High Court challenge against Australia's pioneering social media ban for under-16s, set to begin on 10 December. Read the latest.
Teens fight Australia's social media ban in High Court
Two 15-year-olds launch a landmark legal challenge against Australia's pioneering social media ban for under-16s, set to begin on 10 December. Discover the constitutional fight.
Parent WhatsApp Groups: The Modern Parenting Hell
Discover why parent WhatsApp groups have become a relentless source of stress for UK families and learn how to reclaim your peace. Read the full story now.
Starmer's Awkward IMD Video Sparks Criticism
Sir Keir Starmer's video message to his son for International Men's Day has been labelled 'cringe-making' and reveals his struggle to appear authentic. Read the analysis.
Clarkson's £95 Advent Calendar Sparks Customer Anger
Jeremy Clarkson faces customer complaints over delayed deliveries of his sold-out £95 Hawkstone advent calendar. Discover the festive drama from Diddly Squat Farm.
Arrest Warrant for Man Who Missed Starmer Sentencing
An arrest warrant is issued for Mark Tew, convicted of sending distressing messages to Keir Starmer, after he failed to attend his sentencing hearing at Southwark Crown Court.
Melanie Quin: Science Centre Network Pioneer Dies at 66
Remembering Melanie Quin, whose charm and intelligence shaped British and European hands-on science centres. Discover her remarkable journey in science communication.
The Surprising Power of Small Talk
Discover why small talk is an essential social tool for building rapport and a gateway to deeper conversations. Learn expert tips to master this underestimated skill.
Landline Renaissance: How Phone Calls Have Changed
As landlines experience a cultural revival, we explore how the art of phone conversation has transformed from a family affair to private smartphone chats.
Government uses influencers to reach voters directly
The UK government is increasingly using social media influencers to communicate policies, raising concerns about avoiding proper scrutiny. Discover how this strategy works and its implications.
Couple's journey through ethical non-monogamy challenges
Maya, 29, and Ollie, 35, share their experience with ethical non-monogamy, discussing jealousy, communication and how being honest deepened their relationship. Read their story.
How to Navigate the Digital Information Crisis
Author Naomi Alderman offers 12 practical strategies to manage information overload, avoid online conflicts, and maintain mental wellbeing in our digital age. Learn how to thrive in challenging times.
Police scrutiny after neo-Nazi protest in Sydney
NSW police face questions after approving neo-Nazi protest near parliament. Commissioner blames communication breakdown as premier considers new laws.
Virgin Media blunder leaves widower paying double
A grieving widower was forced to repeatedly explain his wife's death to Virgin Media for months while overpaying for broadband. Read his story and the company's apology.
London pub charges customer £989 for one drink
A casual drink in a London pub turned into a financial nightmare when one customer discovered their card had been charged nearly £1,000 for a single beverage, exposing payment system vulnerabilities that could affect anyone.
Migrant Hotel Chain Rated UK's Worst For Satisfaction
Exclusive investigation uncovers how a major hotel group accommodating asylum seekers received the UK's lowest guest satisfaction scores while earning millions from government contracts.
Page 1 of 2