Thames Water complaints surge 75% amid £20bn debt crisis
Thames Water reveals a 75% surge in complaints as it negotiates a bailout to tackle its £20bn debt. Read the latest on the utility giant's financial struggle.
Category : Search result: customer complaints
FCA lifts motor finance complaints pause ahead of schedule
The City watchdog has ended the freeze on motor finance complaints earlier than planned. Discover the new deadlines and the multi-billion pound implications for lenders and consumers.
Borough Hall licence review after noise complaints
Greenwich's historic Borough Hall faces a licence review following resident complaints over late-night noise and disruption, pitting community concerns against the venue's economic benefits.
Elderly left in cold by faulty energy meter and poor service
An elderly woman in Stafford was left without heating due to a faulty British Gas prepayment meter, highlighting systemic customer service failures across UK energy suppliers, including billing errors and threats to minors.
Guardian Corrections: Lord Paul and Helsing Updates
The Guardian has published corrections regarding Lord Paul's committee role and the location of a Helsing defence facility. Discover the full details and how to submit editorial complaints.
Banking helpline nightmare for the 'befuddled'
Guardian columnist Tim Dowling recounts his frustrating ordeal with a bank helpline that mistakenly identified him as elderly and confused. A cautionary tale for anyone navigating automated customer service.
University Accused of Granting Activist Complaint Immunity
Law professor Joanna Howe claims University of Adelaide shields her from pro-choice complaints. Discover how this case tests academic freedom boundaries in UK education.
Banks face £16m hike in Financial Ombudsman fees
UK banks face an £86m Financial Ombudsman Service levy as Treasury reforms cost £8m. Motor finance cases to surge 300% under new crackdown. Discover how this affects financial services.
Guardian Corrections: Asda Credit Rating & Donald Tusk
The Guardian has published corrections regarding a misquote on Asda's credit rating and Donald Tusk's official title. Read the full list of amended articles and how to submit a complaint.
Central Line Most Complained-About Tube in 2025
Transport for London reveals Central Line received 1,651 complaints in 2025, though reports dropped 14% from 2024. Discover which lines saw improvements and TfL's safety pledge.
ATO call centre workers reveal shocking conditions
Exclusive investigation reveals outsourced ATO call centres face 125% staff turnover, poor pay and inadequate training, leading to deteriorating service quality for taxpayers.
Clarkson's £95 Advent Calendar Sparks Customer Anger
Jeremy Clarkson faces customer complaints over delayed deliveries of his sold-out £95 Hawkstone advent calendar. Discover the festive drama from Diddly Squat Farm.
Conservative lawyer Daniel Suhr influences US media via FCC
Chicago lawyer Daniel Suhr has become influential in US media regulation through FCC chair Brendan Carr, securing unprecedented changes at major networks through legal complaints about bias.
Westminster pub licence review after pavement complaints
The Walkers of Whitehall faces licence review after residents complain about drinkers occupying wrong pavement, urinating and causing noise near Trafalgar Square.
Guardian corrects living standards and Unix errors
The Guardian has published corrections regarding a misattributed living standards analysis and a technical error confusing Unix. Readers can submit complaints to the provided contacts.
AI Christmas mural removed after shopper complaints
A controversial AI-generated Christmas mural in Kingston described as 'bonkers' and 'dystopian' has been removed following dozens of complaints from horrified shoppers.
Guardian Corrections: Irish Emigration and Ministerial Roles
The Guardian has published corrections regarding Irish emigration commentary and a minister's role. Discover the factual amendments and how to submit editorial complaints.
Emmerdale hit with 227 Ofcom complaints
ITV's Emmerdale receives 227 Ofcom complaints as dark plots involving drug dealing, sexual exploitation and modern slavery continue to shock viewers. Read the full story.
Autonet insurance claim failure leaves tradesman stranded
A self-employed tradesman faced a 169-day battle with Autonet Insurance after a motorway crash. Delayed claims, mounting storage fees and poor communication caused immense stress. Read this consumer warning.
Only 2% of tenant complaints lead to enforcement
Exclusive data shows English councils prosecuted just 64 landlords despite 300,000 tenant complaints about unfit housing. New rights may remain 'symbolic' without proper funding.
Dinosaur park's roar restricted after noise complaints
A Herefordshire dinosaur park has been forced to restrict its animatronic models' screeches to specific hours following noise complaints from neighbours. Discover the full story.
Lewisham Council pays £100 over complaint delay
A Lewisham resident received £100 compensation after the council took too long to handle her children's services complaint. The Ombudsman upheld her case.
Virgin Media blunder leaves widower paying double
A grieving widower was forced to repeatedly explain his wife's death to Virgin Media for months while overpaying for broadband. Read his story and the company's apology.
London pub charges customer £989 for one drink
A casual drink in a London pub turned into a financial nightmare when one customer discovered their card had been charged nearly £1,000 for a single beverage, exposing payment system vulnerabilities that could affect anyone.
Migrant Hotel Chain Rated UK's Worst For Satisfaction
Exclusive investigation uncovers how a major hotel group accommodating asylum seekers received the UK's lowest guest satisfaction scores while earning millions from government contracts.
Lily Allen fans rage over 'extortionate' tour ticket prices
Fans express outrage as Lily Allen's 2025 UK tour tickets hit premium prices, with many complaining about affordability and dynamic pricing tactics.
Emmerdale slapped with Ofcom complaints over sex slavery plot
ITV's Emmerdale sparks viewer fury and regulatory complaints with harrowing sex exploitation scenes involving character April Windsor, prompting debate about appropriate content for pre-watershed viewing.
BT Bets on Budget Provider Amid Broadband Customer Losses
BT Group makes strategic move to acquire budget broadband provider Plusnet amid ongoing customer losses and intense market competition. Discover how this acquisition aims to bolster BT's market position.
UK Hotel Chains Ranked: Best & Worst Revealed
New research exposes the UK's top and bottom hotel chains based on customer satisfaction and value for money. Discover which brands are worth your stay and which to avoid.
Tomato Energy Collapses - Ofgem Steps In
Another UK energy supplier enters administration, leaving customers protected under Ofgem's safety net. Here's what affected households need to know about switching and payments.
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