Thames Water complaints surge 75% amid £20bn debt crisis
Thames Water reveals a 75% surge in complaints as it negotiates a bailout to tackle its £20bn debt. Read the latest on the utility giant's financial struggle.
Category : Search result: customer satisfaction
Elderly left in cold by faulty energy meter and poor service
An elderly woman in Stafford was left without heating due to a faulty British Gas prepayment meter, highlighting systemic customer service failures across UK energy suppliers, including billing errors and threats to minors.
Banking helpline nightmare for the 'befuddled'
Guardian columnist Tim Dowling recounts his frustrating ordeal with a bank helpline that mistakenly identified him as elderly and confused. A cautionary tale for anyone navigating automated customer service.
Clarkson's £95 Advent Calendar Sparks Customer Anger
Jeremy Clarkson faces customer complaints over delayed deliveries of his sold-out £95 Hawkstone advent calendar. Discover the festive drama from Diddly Squat Farm.
Virgin Media blunder leaves widower paying double
A grieving widower was forced to repeatedly explain his wife's death to Virgin Media for months while overpaying for broadband. Read his story and the company's apology.
London pub charges customer £989 for one drink
A casual drink in a London pub turned into a financial nightmare when one customer discovered their card had been charged nearly £1,000 for a single beverage, exposing payment system vulnerabilities that could affect anyone.
Migrant Hotel Chain Rated UK's Worst For Satisfaction
Exclusive investigation uncovers how a major hotel group accommodating asylum seekers received the UK's lowest guest satisfaction scores while earning millions from government contracts.
BT Bets on Budget Provider Amid Broadband Customer Losses
BT Group makes strategic move to acquire budget broadband provider Plusnet amid ongoing customer losses and intense market competition. Discover how this acquisition aims to bolster BT's market position.
UK Hotel Chains Ranked: Best & Worst Revealed
New research exposes the UK's top and bottom hotel chains based on customer satisfaction and value for money. Discover which brands are worth your stay and which to avoid.
Tomato Energy Collapses - Ofgem Steps In
Another UK energy supplier enters administration, leaving customers protected under Ofgem's safety net. Here's what affected households need to know about switching and payments.
Water firms seek double charging for sewage fixes
Water companies could bill households twice for infrastructure repairs to tackle sewage pollution under new Ofwat proposals being challenged in court by environmental campaigners.
47% Report Life-Changing Skin Transformation
Groundbreaking clinical results reveal nearly half of customers using this innovative skincare formula experienced such dramatic improvements that it restored their confidence and transformed their daily lives.
AI Expert: Stop Letting Machines Speak For You
Automation architect Raihan Islam responds to shocking KPMG report, revealing why businesses must maintain human voice in AI communications or risk losing customer trust and authenticity.
Australian Banks' Hardship Support Failures Exposed
A shocking investigation reveals Australian banks are failing mortgage holders in financial distress, with complaints of dismissive treatment and inadequate support systems.
Energy firms hold £240m in customer credit - Ofgem
Ofgem investigation reveals energy suppliers are sitting on £240 million of customer credit from old accounts, with nearly two million households due refunds.
Barclays, Santander lead customer exodus after outages
Major UK banks Barclays and Santander are experiencing the highest customer departure rates after recent service disruptions left customers frustrated and seeking more reliable alternatives.
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