In a significant policy shift, Southwest Airlines, long considered a leader in accommodating larger travellers, has announced it will start charging plus-size passengers for an extra seat. The move, which ends a previous practice of offering refunds or free extra seats at the gate, has been labelled 'devastating' by fat acceptance advocates.
What the New Policy Means for Passengers
The changes, set to be implemented on January 27, 2025, mark a stark departure from Southwest's previous approach. Historically, the airline was a preferred choice for plus-size passengers as it allowed them to either pay for an extra seat in advance and receive a refund later, or request one at no charge upon arrival at the airport.
Under the new rules, passengers who 'encroach upon the neighbouring seat' will be required to purchase an additional ticket at the time of booking, and this cost will not be refundable. The airline is urging customers to 'purchase your second seat when you make your initial reservation'.
Refunds may only be issued in very specific circumstances: if the flight departs with at least one open seat and both seats were purchased within the same fare class. This removes the financial safety net that many larger travellers relied upon.
'A Beacon of Hope Has Gone Out'
The National Association to Advance Fat Acceptance (NAAFA), described as the world's first documented fat acceptance organisation, has strongly condemned the policy change. Tigress Osborn, the executive director of NAAFA, told the New York Times that the shift increases costs and creates a distressing experience for plus-size people.
'Southwest was the only beacon of hope for many fat people who otherwise wouldn't have been flying,' Osborn stated. 'And now that beacon has gone out.' She added that the policy sets a bad example for other companies, moving away from the important business practice of accommodating people as they are.
The sentiment is echoed by industry professionals. Kaycee Bivens, a 34-year-old travel agent who works with plus-size clients, expressed her disappointment, having exclusively flown Southwest due to their former policy. She warned that adding an unexpected $300 to $400 to travel budgets could deter many from flying altogether.
Part of a Broader Shift for the Airline
This is not the only recent change from Southwest that has upset its customer base. The airline also recently angered loyal passengers by scrapping its open seating arrangement, which allowed travellers to choose their seat once onboard the aircraft.
A Southwest Airlines spokesperson confirmed in a statement that the airline will inform previous passengers who have used the extra seat policy about the new, stricter rules. The decision underscores the ongoing tension between airline revenue management, operational logistics, and the push for greater inclusivity and accessibility in travel.
For many plus-size holidaymakers, who already often avoid flying due to fears of harassment or discomfort, this policy shift represents a significant barrier, potentially grounding them from air travel they once felt was accessible.
