Gen Z Office Workers Embrace AI to Bridge Confidence and Skills Gaps
Britain's youngest office workers are turning to artificial intelligence in growing numbers to handle everyday workplace tasks, according to a revealing new survey from Kahoot. This trend emerges alongside significant concerns that AI technology could eventually make their roles obsolete, creating a complex relationship between Gen Z employees and automated tools.
The Confidence Crisis Driving AI Adoption
Gen Z workers report experiencing intense pressure to appear more qualified than they actually feel when entering the workforce. This confidence gap has led many to exaggerate their CVs, with men more likely to embellish than women at 53 percent versus 46 percent respectively. The most commonly exaggerated sections include work experience, technical skills, qualifications, and awards.
This reliance on AI begins even before employment, with over 65 percent of Gen Z using AI to draft cover letters and job applications. The trend continues in the workplace, where nearly six in ten admit using AI to complete everyday tasks due to feeling undertrained or lacking necessary skills to keep pace with older colleagues.
Jon Neale, growth director for UK and Ireland at Kahoot, explains: "Young people aren't turning to AI out of laziness, they're turning to it out of uncertainty. Many are entering workplaces without the structure, mentorship or direction they need to build confidence, so AI becomes a practical shortcut to present themselves as sufficiently competent whilst they build confidence on the job."
Replacement Fears and Technological Edge
Despite embracing AI as essential for staying afloat at work and bridging skills gaps, Gen Z workers simultaneously express significant fears about job security. Over half believe AI poses a threat to their employment, with nearly two in ten convinced the technology will ultimately make their positions obsolete.
Neale emphasises the need for employer intervention: "Employers who want to fulfil their potential need to provide clear guidance, better training and genuine support, rather than leaving AI to fill the gaps. This reliance on AI is a short term fix for a much deeper, widespread issue."
Nevertheless, there's a clear determination among young workers to continue using AI tools, with many believing their technological proficiency gives them an advantage over older colleagues. Three in ten view this tech-savviness as a "big advantage", while only five percent consider it a disadvantage in office environments.
Beyond AI: Workplace Frustrations and Priorities
The survey reveals additional workplace concerns among Gen Z employees:
- Attending meetings that could have been emails
- Dealing with micromanaging managers
- Being pulled into meetings on Friday afternoons
Flexibility emerges as a crucial priority, with 33 percent citing it as the most important aspect of their work life. Hybrid working arrangements appeal to 45 percent, though 20 percent prefer spending each workday in the office, valuing in-person learning and collaboration with colleagues for career development.
Financial considerations also play a significant role, with nearly three in ten viewing financial rewards as their primary motivation. This focus on pay occurs despite 89 percent reporting unpaid overtime. Only 13 percent identify praise and recognition as their main motivator, while 78 percent prioritise higher pay over better job titles.
The research highlights a generation navigating workplace challenges through technological solutions while calling for better training, more interactive learning opportunities, and improved support systems to build genuine confidence and skills.
