The chair of South East Water, Chris Train, has resigned with immediate effect following a scathing report by Members of Parliament into the utility's supply issues. The report highlighted significant failures that led to tens of thousands of residents in Kent facing water supply disruptions in November and December.
Board's Response and Apology
In a statement, South East Water acknowledged the gravity of the situation. “Board discussions have taken place in recent weeks regarding the Company’s recovery and transformation plan,” the statement read. “As part of this, the board and Chris considered the leadership of South East Water and mutually agreed that new independent board leadership is now required to oversee a critical period of positive, transformative change for the company, its customers, and local communities.”
The company reiterated its unreserved apology to those customers impacted by recent operational failures, acknowledging the resulting loss of public trust in the company and its services.
Implications and Next Steps
The resignation marks a significant step for South East Water as it seeks to rebuild confidence among its customers and regulators. The company is expected to announce a new interim chair shortly, with a focus on improving infrastructure and customer service. The MPs' report had called for urgent reforms to prevent future disruptions.
This story is developing, and further updates will follow as more information becomes available.
