London commuters could be in line for an unexpected cash boost thanks to a simple online refund check that has gone viral on social media.
The Viral Tip That Could Put Money In Your Pocket
A handy tutorial shared by TikTok creator Adaeza Ashley demonstrates a straightforward method for discovering if Transport for London (TfL) owes you money for incomplete Tube or bus journeys. The advice, which has captured the attention of thousands, involves checking your online TfL account for any travel where the system did not correctly record both the start and end of your trip.
This is a common frustration for many in the capital, whether from tapping in with one bank card and out with another, or simply forgetting to tap an Oyster card at the start or end of a journey. These incomplete journeys mean TfL cannot calculate the correct fare and often charges a maximum fee, leaving travellers out of pocket.
Step-by-Step Guide to Claiming Your Refund
The process to check for and claim this money is remarkably simple. First, you need to sign into your Oyster account using any web browser. Once logged in, select your name at the top of the screen to view all the contactless payment cards linked to your profile.
The crucial next step is to ensure every debit or credit card you have ever used for contactless travel on the TfL network is registered to your account. After your cards are registered, the website will automatically flag any journeys it deems incomplete.
For each flagged trip, you simply need to enter the missing information, such as where your journey began or ended. TfL will then calculate the correct fare and show you the refund amount you are due. The refund is typically processed back to the original payment card.
Substantial Sums Waiting to Be Reclaimed
Adaeza Ashley, known for sharing tips on health and personal finance, revealed in her tutorial that following these steps allowed her to reclaim an impressive £100 from TfL. She urged her followers not to ignore the opportunity, suggesting others might find they are owed even more.
"Please, don't scroll past this video," she said in her clip. "Follow the steps, TfL might owe you £100, you never know." The tip, reported by Will Twigger and Luke Donnelly on 31 December 2025, highlights how easily forgotten administrative tasks can lead to significant savings for regular commuters.
With millions of contactless and Oyster transactions processed every day, it is likely that a vast number of Londoners have unclaimed refunds sitting in the system. Taking a few minutes to complete this check could provide a welcome financial surprise for anyone who travels around the capital.
